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About GEMSTAR

A hospitality technology company, founded in 1993 in Shenzhen, that builds the software and supplies the hardware for hotels, resorts, spas and attractions.

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The company

A hospitality technology company, founded 1993

Shenzhen GEMSTAR Electronics Co., Ltd. is a National High-Tech Enterprise that builds the software and supplies the hardware for hotels, resorts, spas, F&B, attractions and senior care.

What GEMSTAR delivers

One platform across five business clusters — cloud PMS, business data hub, e-commerce, supply chain, and AI/IoT smart applications — backed by hardware we supply.

  • 01Founded 199330+ years of continuous operation in hospitality technology.
  • 02200+ specialistsEngineering, implementation, support, sales, R&D.
  • 033 subsidiaries · 13 officesHQ in Shenzhen, nationwide marketing network.
  • 04Five business clustersPMS · data hub · e-commerce · SCM · AI/IoT smart apps.
  • 05Multi-format coverageHotel · apartment · resort · spa · F&B · attractions · senior care.
GEMSTAR Shenzhen HQ lobby — modern reception with brand wall

GEMSTAR HQ lobby · Yinglong Building, Shennan Avenue, Shenzhen

Our journey

From a single hotel to a 25-province footprint

1993

Founded

Started with software for a single hotel in Shenzhen. Grew into one of the first movers in China's hotel-IT market.

2002

Guangdong leader

Became a mainstream Guangdong-region hotel software provider — 300 clients, 7 offices.

2012

National scale

2,000 hotel clients across China, 8 offices, 16 marketing-network locations.

2018

Hospitality-tourism platform

Pivoted from standalone PMS to a full hospitality-tourism platform covering hotel, F&B, spa, attractions — 5,000+ mid-to-high-end clients.

2024

Multi-subsidiary group

3 subsidiaries, 13 offices, 20+ service locations, 12,000+ clients — and looking overseas.

Our people

A 200+ team in Shenzhen

Two-thirds of our specialists are engineers or implementation consultants. We staff our own 24/7 hotline, our own customer-success team, and our own R&D — no white-labeling, no outsourced implementation.

GEMSTAR team group photo in front of company logo wall

GEMSTAR team gathering · Shenzhen HQ

Where we work

Engineering floor, boardroom, breakout — all under one roof

GEMSTAR engineering workspace — team members at workstations GEMSTAR open office with green-screen workstations GEMSTAR boardroom for client demos and training
GEMSTAR small meeting room GEMSTAR staff lounge area GEMSTAR reception wall with company name
Company film

30+ years in hospitality technology

Who we are, what we build and where we deploy — filmed at our Shenzhen headquarters and at customer sites across China.

Shenzhen GEMSTAR Electronics · company film

Trust & compliance

Audited, certified, in operation since 1993

National High-Tech EnterpriseGranted by the Shenzhen Science and Technology Bureau
ISO 9001:2015Quality management system certified 2025
MLPS Level 3China Multi-Level Protection Scheme (MLPS) · Tourism Information System
Business License深圳市捷信达电子有限公司 (1993)
84 Software CopyrightsFully self-developed IP
50+ EngineersGSHIS_CE certified
24/7 hotline400-9922-511
13 offices · 20+ networksNationwide coverage
China MLPS Level 3 Filing Certificate — Shenzhen GEMSTAR Tourism Information System

China MLPS Level 3 Filing Certificate · Tourism Information System

Let's map this to your property

Send us your operation scope. We'll come back with a written scope, indicative pricing and references.

  • 45-minute demo built around your operation
  • Written scope and pricing within 5 working days
  • Integration assessment for your existing systems
  • References from comparable properties

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