Home / Products / GS Smart Kiosk

Self check-in hardware, native to the PMS

The kiosk and the software come from the same vendor — so when something doesn't work, there's no one else to blame. 40-second check-in, passport scan, payment, key issuance.

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The problem

Why a new system, and why now

Third-party kiosks always end up blaming the PMS, and the PMS always ends up blaming the kiosk. Integration projects run over budget. Hotel groups buy a kiosk and a PMS and inherit two vendors' finger-pointing.

What GEMSTAR delivers

Self-service check-in, check-out and ID capture at the property, posting straight into the PMS with no re-keying at the desk.

  • 01Check-in & check-out40-second average check-in, payment, receipt.
  • 02Passport & ID scanHotel registry compliance, auto-fill guest profile.
  • 03Key card dispenserEncoded at the kiosk, no front desk handoff.
  • 04Payment terminalEMV chip, contactless/NFC, Visa, Mastercard, Amex, Apple Pay & Google Pay.
  • 05Multi-languageEnglish, Chinese, Thai, Khmer, Vietnamese, Arabic.
  • 06Remote managementOTA updates, health monitoring, screen management.
Self-service check-in kiosk, in a hotel lobby

Self-service check-in kiosks installed in a hotel lobby

Outcomes

At a glance

24/7Self-service availability
OTA + walk-inBoth handled at the kiosk
1 vendorHardware + software + support
Who builds this

200+ people in Shenzhen — not a reseller

We write the software, supply the hardware and run our own 24/7 support desk. Three subsidiaries, 13 offices and 20+ service locations across China.

GEMSTAR team GEMSTAR engineering floor GEMSTAR office

Let's map this to your property

Send us your operation scope. We'll come back with a written scope, indicative pricing and references.

  • 45-minute demo built around your operation
  • Written scope and pricing within 5 working days
  • Integration assessment for your existing systems
  • References from comparable properties

Book a demo

We reply within 24 hours. Your details are never shared with third parties.