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Spa and wellness operations, integrated with the hotel bill

Therapist scheduling, locker assignment, package redemption, retail and membership — all charging back to the guest profile so the day ends with one invoice, not five.

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The problem

Why a new system, and why now

Spa systems that don't talk to the PMS force guests to settle at the spa desk and again at the hotel desk. Therapists are double-booked because the front desk doesn't see real-time availability. Packages leak revenue because there's no audit trail.

What GEMSTAR delivers

Therapist rostering, locker and band control, package redemption and member balances — charged to the room or settled on the spot.

  • 01Therapist schedulingSkill-based booking, shift templates, commission tracking.
  • 02Locker & room assignmentNumbered lockers, gender-segregated zones, robe/towel issuance.
  • 03Packages & membershipsPre-paid packages, time-based memberships, top-up and renewal.
  • 04Retail & inventoryStocked retail with cost tracking, automatic reorder alerts.
  • 05Post-charge to roomOne tap to send the spa invoice to the guest's hotel bill.
  • 06Front desk & guest appReal-time therapist availability to staff and guests.
RFID wristbands — spa entry, in-park spend and self check-out

RFID wristbands — gate to check-out, no cash

Outcomes

At a glance

+22%Average spa revenue per guest visit
100%Package usage audit trail
1 invoiceInstead of three
Who builds this

200+ people in Shenzhen — not a reseller

We write the software, supply the hardware and run our own 24/7 support desk. Three subsidiaries, 13 offices and 20+ service locations across China.

GEMSTAR team GEMSTAR engineering floor GEMSTAR office

Let's map this to your property

Send us your operation scope. We'll come back with a written scope, indicative pricing and references.

  • 45-minute demo built around your operation
  • Written scope and pricing within 5 working days
  • Integration assessment for your existing systems
  • References from comparable properties

Book a demo

We reply within 24 hours. Your details are never shared with third parties.