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Why hotel groups choose GEMSTAR

Built for hospitality since 1993. We provide end-to-end software and hardware solutions, so when something goes wrong, you call one number.

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The problem

Why a new system, and why now

Hotel groups evaluating new platforms worry about vendor risk: Who will be around in 10 years? Who owns the data? Will the system integrate with what we already have? Who do we call at 2 a.m.?

What GEMSTAR delivers

One vendor, one platform, one support line — instead of stitching five suppliers together and carrying the integration risk yourself.

  • 0130+ years in hospitalityFounded 1993, never exited the industry.
  • 02One vendor, software + hardwareNo integration blame game.
  • 0312,000+ clients servedIncluding 800 four- and five-star hotels.
  • 04Open APIs, documentedYour data, your integrations, your exit.
  • 05Local support13 offices and 20+ service locations across China. 24/7 hotline.
  • 06Cloud or on-premiseData residency options, daily backups, geographic redundancy.
GEMSTAR — Shenzhen headquarters
Outcomes

At a glance

30+Years building for hospitality
12,000+Clients served
13 officesNationwide service network

Let's map this to your property

Send us your operation scope. We'll come back with a written scope, indicative pricing and references.

  • 45-minute demo built around your operation
  • Written scope and pricing within 5 working days
  • Integration assessment for your existing systems
  • References from comparable properties

Book a demo

We reply within 24 hours. Your details are never shared with third parties.